Why most call centers in Doha choose 3CX?
2 min readSep 24, 2018
Benefits of 3CX:
- 3CX is an award-winning software based PBX, offering great features & flexibility.
https://www.youtube.com/watch?v=_UDT74ZNsHA
http://www.3cx.com/phone-system/reviews/
http://www.3cx.com/phone-system/edition-comparison/
- 3CX is SIP-based so you can use any SIP IP phone together with 3CX.
http://www.3cx.com/pbx/ip-pbx-faq/
- 3CX is very easy to install and manage (64 bit Windows, VMware, Hyper-V)
E.g. Administrators can e.g. set up email alerts when someone calls an emergency number / when a trunk status changes etc.
http://www.3cx.com/docs/monitoring-3cx-phone-system/
- 3CX provides free FQDNs (so no need to worry about getting a public static IP address)
http://www.3cx.com/docs/fqdn-management-allocation/
- 3CX supports failover/high-availability
http://www.3cx.com/docs/failover/
http://www.3cx.com/phone-system/edition-comparison/
- 3CX has excellent support for Mobility, i.e. installing 3CX Apps on Iphones/Android devices and using the 3CX App via Wi-Fi or 3G/4G networks.
The 3CX Mobile Apps provide an inbuilt tunnel, so no need for a separate VPN App, and you can install 3CX on as many smartphones as you want - free of charge.
http://www.3cx.com/phone-system/android-ios-voip/
- When signing up for 3CX, the end user automatically gets a free hosted 3CX Webmeeting license completely free of charge in addition to the phone system itself, allowing for online audio-video webconferencing with content sharing incl. whiteboard functionality
(25 in the Standard Edition, 100 in the Pro Edition and 250 in the Enterprise Edition)
Participants can even attend these online Webmeetings via their Android and iOS devices and see the slides/shared screen as the Presenter is speaking.
https://itunes.apple.com/us/app/3cx-webmeeting/id1039756959?ls=1&mt=8
https://play.google.com/store/apps/details?id=org.tcx.webmeeting&hl=en
- 3CX has excellent contact center features
http://www.3cx.com/phone-system/contact-call-center/
- 3CX has excellent Advanced contact center features - such as Click2Meet and Click2Call
http://www.3cx.com/user-manual/click-to-meet/
- 3CX provides comprehensive CRM integration possibilities
http://www.3cx.com/crm-integration/
http://www.3cx.com/blog/releases/crm-integration-diy/
- 3CX offers free webinars on an almost weekly basis, so end-users can continuously educate themselves on their 3CX product.
They are listed at : http://www.3cx.com/learn/3cx-webinars/
If a particular webinar is full, then one can always send an email to training@3cx.com, before a particular Webinar starts, requesting for the open Webmeeting link to be able to attend
- 3CX allows for end-users to buy Direct Vendor Support from 3CX via the 3CX channel - thereby allowing the IT team of the end user to interact directly with 3CX.
http://www.3cx.com/ordering/procedures/
- 3CX in general has extensive online support material that is easily accessible.
I.e. it makes it very easy to access information on a particular subject via 3cx.com or by searching for a particular 3CX subject using a standard search engine.
It is also possible to see technical training videos:
https://www.youtube.com/user/3cx/videos
https://www.youtube.com/user/ConnectSitec/playlists
http://www.3cx.com/docs/manual/
http://www.3cx.com/user-manual/
